Privacy Policy
1. Introduction
Mystiq Soil Pvt Ltd (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit or make purchases at www.mystiqsoil.com (“Site”), branded as Earth Glow.
2. Information We Collect
Personal Information: Name, email, phone number, delivery address, and payment details provided when placing orders or signing up/lodging enquiries on our Site.
Order Details: Product choices, purchase history, and transaction information.
Website Usage Data: IP address, browser type, device information, operating system, and pages visited, collected via cookies and similar technologies.
Communications: Information provided through contact forms, emails, or customer support requests.
3. How We Use Your Information
To process and deliver your orders, refunds, or returns.
To communicate order status, delivery updates, and respond to enquiries.
To improve our products, services, and website experience.
For marketing, promotional offers, and product updates (with opt-out option).
To prevent fraud and comply with legal requirements.
4. Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing.
Your information may be shared with trusted service providers (e.g., payment gateways, logistics partners) solely for order fulfillment.
Information may be disclosed if required by law, court order, or government regulation.
5. Data Security
We use commercially reasonable security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
Payment information is processed using secure third-party gateways; we do not store credit/debit card details.
6. Cookies
Our Site uses cookies and related technologies to personalize content, analyze traffic, and improve user experience.
You can manage cookie preferences via your browser settings.
7. Your Rights & Choices
You may request access, correction, or deletion of your personal information by contacting us.
You can opt out of marketing communications anytime via the ‘unsubscribe’ link or by contacting us directly.
8. Children’s Privacy
Our products and Site are not intended for use by children under 18. We do not knowingly collect data from minors.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Changes are effective as soon as they are posted on this page. Please check periodically.
10. Contact Us
For any questions about this Privacy Policy or how your data is handled, please contact us at info@mystiqsoil.com